Procedures on how to request the data we have to hold about you in order to provide you with our service.

• The form can be downloaded by RightCard Website or at any branch.
• Must be delivered in Personal with a valid POI (Proof of ID)
• The customer service will make the request and send to the designated Officer that will make the decision whether or not the request can be processed.
• The Upon receipt of a SAR the Company shall have a maximum period of 40 days within which to respond.
• Must inform the customer that all attempts to access their data protection will be also held at their account (whether successful or failed).
• Must In case of 3 failed attempts, the customer will be contacted by one of our staff to discuss further actions.
• In case of success request and approval, the following information will be provided to the data subject:
• Whether or not the Company holds any personal data on the data subject;
• A description of any personal data held on the data subject;

In case of success request and approval, the following information will be provided to the data subject:

• Whether or not the Company holds any personal data on the data subject;
• A description of any personal data held on the data subject;
• Details of what that personal data is used for;
• Details of any third-party organisations that personal data is passed to; and
• Details of any technical terminology or codes.

 

Request for closing the Account

 

• Account’s can be closed after 3 years of inactivity by customer requests visiting one of our Branches in personal with a valid POI(Proof of ID).
• After closure, we will keep your personal data for 5 years as a AML regulations requirements.